FREE shipping on all orders over N100,000
FREE shipping on all orders over N100,000
Yes, we ship to select countries listed below.
Shipping costs will apply, and will be added at checkout. For international shipping we will use trusted international shipping couriers such as DHL or GIGLogistics. We advise adding a note for DHL as your shipping preference when checking out if that is a preferred option.
Please note, we do not have any control over import duties.
Processing time for in-stock orders may vary and take several business days before your order is shipped.
Our shipping is based on business days, excluding holidays. We offer standard shipping on all Nigerian orders, and free shipping on all Nigerian orders over N100,000. Items in stock are expected to ship within 3-7 business days, and items for pre-order will ship within the 14 business days.
Once shipped, you will receive your shipping confirmation and tracking number via email.
You can also check shipping status from your account page.
Delivery times vary by distance and carrier, but when shipping within Nigeria takes about 2 to 10 business days following our estimated 3-7 day processing window. These shipping windows may be extended due to holidays.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
While International orders are shipped we are not responsible for any delays caused by destination customs clearance processes.
We use God is Good Logistics (GIGLogistics) for orders shipping within the Nigeria and GIG, Nigeria Postal Services or DHL for orders shipping overseas.
You can note your delivery method during checkout.
Order tracking information can be found when you sign into your account, on the order status page.
If you checked out as a guest, your tracking number can be found in your shipping confirmation email. Please double-check your spam folder for shipping and delivery confirmation emails.
If you haven’t received a shipping notification within 7 business days of placing your order, please reach out to us at contact@gafa.com
GAFA is not responsible for any items that are lost in transit or stolen upon delivery. However, we will work with you to rectify claims of lost or stolen packages.
We currently only accept Mastercard payments. However, we are working towards a visa and Amex card accepted payment.
Any unworn, undamaged items will be happily accepted for exchange or store credit within 30 business days of delivery. Please note, we do not offer refunds.
In order to be eligible for return merchandise must not be worn, altered or damaged and must have all original packaging. GAFA reserves the right to refuse returns that do not meet our requirements.
To start a return request, please send an email to sales@gafa.co with order number.
Once your return request is submitted for review and approved by our team, you will receive your complimentary return label with instructions via email.
Items must be shipped back to us using the return label generated in our Returns Center.
Processing time for returns may vary and take up to 7 business days from receipt of the return. After your return has been received and processed, you will receive store credit to use towards a future purchase. Exchanges will be processed for shipping once the returning item is marked as In Transit.
INTERNATIONAL RETURNS
If you’re returning an international order (outside of Nigeria), please note that return shipping costs are your responsibility. The return shipping cost will be deducted from your Store Credit.
Please note, we’re unable to refund original shipping fees, duties, or import taxes.
Out team at GAFA always aim for excellent products. However, if you do need to return an order, you may return your item(s) for store credit, or exchange for a different size. Please note, we do not offer refunds.
In the event you are not completely elated with your items, please submit a return request to sales@gafa.co
Any unworn, undamaged items will be happily accepted for exchange or store credit within 30 business days of delivery. In order to be eligible for return merchandise must not be worn, altered or damaged and must have all original packaging.
GAFA reserves the right to refuse returns that do not meet our requirements.
Once your return request is submitted for review and approved by our team, you will receive return instructions via email.
Processing time for returns may vary and take up to 7 business days from receipt of the return. After your return has been received and processed, you will receive store credit to use towards a future purchase.
Yes! You may exchange for the same product in a different size. To start an exchange, reach out to us at sales@gafa.co
Order tracking information can be found when you sign into your account, on the order status page.
If you checked out as a guest, your tracking number can be found in your shipping confirmation email. Please double-check your spam folder for shipping and delivery confirmation emails.
If you haven’t received a shipping notification within 7 business days of placing your order, please reach out to us at sales@gafa.co
Yes. Please reach out to contact@gafa.co with your inquiry!
Once your return has been received and processed, your store credit will be emailed to you in the form of a Gift Card code.
You may apply the credit at checkout by entering your gift card code in the discount field.
Please reach out to sales@gafa.co with any questions!
Please note our capacity to assist with products is limited to those purchased directly through our official online store. We are unable to provide assistance with products bought from other sources.
We offer repairs at for customers in Abuja.
It is the responsibility of the customer to promptly notify us of any issues or defects with their purchased product(s) within 30 days of the delivery date. This notification should be emailed to us at sales@gafa.co with an image of the affected area.
GAFA uses repurposed and full-use animal hides and skin for some products. As such materials differ slightly, and the customer acknowledges that differences, within reason, will not be considered as damages.
Please note that we are unable to provide assistance for products that have become damaged as a result of normal wear and tear or misuse. Additionally, any notifications of product issues received after the 30-day support window will not be eligible for resolution under this policy.
While we acknowledge that our current policy might cause some inconvenience, our Customer Care team is committed to helping you make informed decisions about your purchases, and is happy to address any queries or concerns you may have, whether about our products or our policies.
